Frequently Asked Questions

1What can you offer?
There are two options: Scan and take down. You can fully delegate to our experts the monitor and removal process for maximum efficiency and tracking the process online in our cloud based system; You will get the maximum possible speed and removal efficiency and no time spent on this process. Take down only, without scan. You deliver the links to the platform for automatic WHOIS and send takedown notices to ISP, domain registrar, website admin and Google delist. if anything meet your criteria – let’s make individual request here https://axghouse.com/order-dmca-takedown-service/
2Can you guarantee 100% removal?
We can not guarantee removal in all cases, since we don’t have direct access to reported files, our system just reporting to site admin and associated hosting companies responsible for the unauthorized content based on whois data and contacts provided on reported website. Sometimes take down process taking 24h, but in some cases more than 14 days. We doing our best to send takedown reports immediately and get instant removal, that’s why our company is Trusted Google partner, Cloudflare trusted reporter.
3Is it possible to refund?
We deliver quality and 99.9 % of customers are satisfied, so we do not practice refunds. More about this https://axghouse.com/terms-of-service/
4May I track the scan and take down process?
Sure, once you register on our platform then you will be able to track the process of scanning and take down in analytics.
5May I add infringing links to platform manually?
Yes, you will have option to add infringing links together with screenshots
6Which links may I add?
In case of unauthorized shared content and copyright infringement you have to add direct links to content, eg https://t.me/channel/12432 (but not like this https://t.me/channel/) In case of trademark infringement or impersonator report, possible to add link to group or channel https://t.me/fakechannel Usually one project make possible to report only one infringement type, either copyright or trademark/impersonator. Take care to avoid ‘fair use‘ links adding. NB! Added links should display unauthorized shared content and be available. Please note that if you add links that violate the rules, our moderators may refuse report them and suspend your account without refund.
7What if reported link delisted from Google but still not deleted in source?
We’re sending all required notices to site admin and internet service providers, but in some cases admins of pirate sites using copyright ignore servers to avoid content blocking. That’s why we’re delisting links from Google results, more than 95% users find the content using Google search engine, so it’s most effective solution in case content not deleted in source
8What if you reported or delisted from Google legal website
We care about that in the way of whitelisting legit websites and filtering scanned content. While registration is very important to add all your official pages to avoid them block. We guarantee that 0 legit pages will be reported. However, if that happened please contact us immediately, we will take all necessary actions to reverse removal
9How to cancel subscription?
Using our platform you can visit user settings and unsubscribe any time. Please note, your project will be expired/disabled on the day it is paid for.